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Return & Exchange Petuv.com will accept the return of merchandise within 20
days the purchased day. Refunds of the products without shipping will be credited
back to the original credit card used for payment. A 15% Restocking Fee will be applicable for all returns
valued over $100 or any damaged, used or faulty ordering caused by
customers. No exceptions will be made. Items displaying damages will not be accepted, charge will
be billed to your credit card or other payment method immediately. Exchange: all exchanges must be made within 30 days of
purchase. Please include your invoice with the package you are returning.
Make sure you write down on the invoice what items you need to exchange Return: Refunds will only be accepted for orders within 20
days of purchase. Please include your invoice with the package you are
returning, make sure the products are within 20 days of purchase and in unused
and resalable. If qualifications met please ship back along with your
invoice and a note requesting a refund. Here is the return address: Defective Merchandise: All defective merchandise must be reported
to our customer service department within 30 days of receiving your
order. As a consumer you are required to inspect your products and
contact us immediately if the products are in damaged conditions beyond repairs
which we will need the following to file a claim: Picture proof displaying the
damages, and a detailed description of damages. Once information is
provided and evidence reviewed we will be able to offer the option for a
replacement or refund if qualified. Restrictions may apply and ANY claims
past 30 days will not be accepted or validated. Please note: a refund will be issued if and only if it
meets requirement below:
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