Return & Exchange
Petuv.com will accept the return of merchandise within 20 days the purchased day.
Refunds of the products without shipping will be credited back to the original credit card used for payment.
A 15% Restocking Fee will be applicable for all returns valued over $100 or any damaged, used or faulty ordering caused by customers. No exceptions will be made.
Items displaying damages will not be accepted, charge will
be billed to your credit card or other payment method immediately.
Exchange: all exchanges must be made within 30 days of purchase. Please include your invoice with the package you are returning. Make sure you write down on the invoice what items you need to exchange
Return: Refunds will only be accepted for orders within 20 days of purchase. Please include your invoice with the package you are returning, make sure the products are within 20 days of purchase and in unused and resalable. If qualifications met please ship back along with your invoice and a note requesting a refund.
Here is the return address:
Defective Merchandise: All defective merchandise must be reported to our customer service department within 30 days of receiving your order. As a consumer you are required to inspect your products and contact us immediately if the products are in damaged conditions beyond repairs which we will need the following to file a claim: Picture proof displaying the damages, and a detailed description of damages. Once information is provided and evidence reviewed we will be able to offer the option for a replacement or refund if qualified. Restrictions may apply and ANY claims past 30 days will not be accepted or validated.
Please note: a refund will be issued if and only if it meets requirement below: